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SHIPPING & RETURNS

SHIPPING POLICY

Order Processing Time

Please allow 2-4 business days for your order to be processed. We will notify you via email or SMS once it has been dispatched. Most orders are processed on the same day.

 

Delivery Time

  • UK Mainland Orders: Please allow 1-3 working days from the date of the shipping notification email or SMS.

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  • International Orders: Please allow 10 to 28 days from the date of the shipping notification email or SMS.

 

Certain deliveries require a signature and will be sent via recorded delivery. If you are not available to sign, a card will be left by the carrier. Please check with your local carrier. Allow extra time for delivery during bank holidays and holiday seasons.

 

International orders may experience additional delays due to customs processing.

 

Shipping Policy

We are not responsible for lost, stolen, or damaged shipments. The buyer assumes all responsibility for claims made with the shipping carrier. If you encounter any issues, please contact us. We're always happy to help! Check this page regularly for updates on our shipping policies.

 

Import Duties, Taxes, and Brokerage Fees for International Orders

For international orders outside the UK mainland, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges will be collected upon delivery by the carrier. These fees are the recipient’s responsibility. You may contact your country’s customs office to determine what these additional costs may be.

 

Further Information

For more shipping information, please contact us. Thank you!💚

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RETURN & EXCHANGE POLICY

Returns / Refunds Policy

We are committed to ensuring 100% customer satisfaction.

 

Return Authorization:

Before returning any items, please contact us to obtain approval for your return or exchange. We will provide you with the necessary return details to facilitate a quick and efficient process.

 

Return and Exchange Eligibility:

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  • Time Frame: We accept approved returns or exchanges within 14 days from the date you receive your order. If the delivery date cannot be confirmed (e.g., no tracking information), the 14-day period will be calculated from the order date.

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  • Condition: Items must be in new, unworn condition with original packaging. Returns must be sent within 14 days of the return label being issued.

 

Refunds:

The refund will be processed for the amount paid, minus the shipping cost.

 

Return Shipping Costs:

The customer is responsible for the cost of return shipping. Please ensure items are well-packaged and sent securely, with appropriate insurance if applicable.

 

Defective Items:

We will gladly exchange any defective items, and the customer will not be responsible for return shipping costs. For non-defective items, the customer is responsible for shipping costs both ways when returning or requesting an exchange.

 

Further Information:

For additional information on how to return an item, please contact us. We are always here to assist💚

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